Raising a New Support Case
There are two ways to raise a new support case via the portal, in both cases you are required to be logged in.
01
1.1 The first way to raise a new case is through the Profile (Head Icon) as shown below in red.
1.2 Click on the Profile button and this will open a dropdown list where you can select Contact Support.
1.3 To raise the support case, fill in the fields shown on the template below, as you type in your request it will filter the knowledge articles on the right-hand side to try and answer your request without having to raise a support case.
02
2.1 The second way is to click on one of the product tiles on the homepage as shown below.
2.2 The second way is to click on one of the product tiles on the homepage as shown below.
