Our Onboarding Approach

Our Approach

Our approach is designed to get organisations live quickly, safely, and with confidence.

The approach is structured and outcome-focused, ensuring customers understand what to do, why it matters, and how to use the platform effectively from day one.

What to Expect

We don't just focus on account setup. We focus on ensuring your organisation is ready to protect lone workers in real-world situations.

From the start, we focus on:

  • Clear understanding of roles and responsibilities
  • Correct configuration of users, teams, and escalation procedures
  • Confidence using the app in live scenarios
  • Readiness to launch and adopt the platform across your workforce

Customers own their setup. We provide the structure, guidance, and expertise to support success.

Choosing the Right Approach

We offer two onboarding approaches to suit different levels of internal capability and support needs.

Both options follow the same structured onboarding process, ensuring a consistent experience and clear path to go-live. The difference lies in the level of guidance and support provided, allowing organisations to choose the approach that best fits their resources, confidence, and preferred way of working.

Your Sales contact will help confirm the most suitable option during the sales process.

Self-guided

This approach gives organisations the flexibility to move at their own pace, decide when and how the platform is rolled out, and align onboarding activity to internal priorities and resources. Customers retain complete ownership of configuration, training, and launch, using structured guidance and on-demand resources to support a controlled and self-guided onboarding. READ MORE

Assisted

This approach provides a collaborative onboarding experience, combining customer-led configuration with support from a dedicated onboarding specialist, structured touchpoints, and validation checkpoints. It offers added confidence that setup, escalation processes, and rollout decisions are aligned to best practice, while still allowing teams to progress at a controlled and manageable pace. READ MORE

Designed for quick, real-world rollout

We've designed our onboarding process to support fast rollout without compromising safety or confidence.

The focus is on:

  • Getting live quickly and with confidence
  • Embedding correct usage early
  • Supporting adoption across lone workers and responders
  • Ensuring the platform supports your lone worker policy from day one

The Five Stage Journey

Our Onboarding follows a structured five-stage approach, designed to build capability and confidence at every stage. Change management runs continuously throughout, ensuring your organisation is prepared for sustainable adoption.

Strategy & Planning

Align on use cases, validate goals, identify champions and establish communication expectations throughout the onboarding.

Configuration

Build your Lone Worker environment hands-on by setting up teams, escalation contacts, and features aligned with your operational needs.

Enablement

Complete training via interactive in-app training and virtual training guides; You'll test escalation pathways and ensure Lone Worker aligns with the work practices of Lone Workers.

Change Management & Validation

Prepare your teams through internal communication, champion engagement and reinforcement of consistent app usage. Change Management happens across the entire journey.

Launch

Finalise checks, confirm readiness and go live with confidence, supported by structured guidance.

The Power of Champions and Change Management

A successful rollout depends on the thorough preparation, clear communication of expectations and reinforcement. Change management is integral to every phase of onboarding, ensuring your organisation understands the rationale behind the introduction of StaySafe Lone Worker and its support for employee safety.

Build Internal Capability

Champions receive early guidance, complete testing, and support internal communication, thereby reducing dependency on a single individual.

Drive Stakeholder Alignment

Ensure managers, responders and lone workers are fully informed of the changes, their significance and their role in maintaining team safety.

Embed Long-Term Behaviours

The Champions model provides best practice, answers questions and normalises the behaviours that drive a safe culture beyond the initial rollout.

Our Onboarding Stages are designed to build confidence and capability.

The combination of hands-on configuration, structured guidance, champion involvement and early testing ensures your organisation is well prepared, informed and capable of sustaining long-term adoption. Our goal is to help you achieve your outcomes by building capability within your own teams.

Structured Guidance

A dedicated onboarding guide to support your build and roll out.

Interactive Training

In-app onboarding ensures all workers are familiar with the correct use of StaySafe. Hub users have access to our training guides. Training can be purchased.

Practical Testing

End-to-end validation confirms user confidence that alarm flows and escalation pathways work as intended.

Champion Network

Internal champions sustain adoption and prevent knowledge gaps long after launch.